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Gardener's Supply Company (44)
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Gardener's Supply Company Frequently Asked Questions
How can returns for online orders and catalog orders?
You will find a pre-addressed return label on the front of your packing slip.
Be sure to complete the Product Return Form (on the back of the Packing Slip) and enclose it with the items you are returning.
Pack the items and attach the pre-addressed return label to the package. Remove or cover the original shipping label.
Ship the package to us by U.S. mail, UPS, FedEx, or other standard shipping method.
Please allow two to three weeks for them to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement. If you used PayPal, a refund check will be issued.
What payment methods do they accept?
They accept Visa, MasterCard, American Express and Discover, Gardener's Supply Gift Cards, Prepaid cards, PayPal (PayPal is not available for back ordered items or items that ship from a third party), PayPal Credit.
What if Payment methods that cannot be used online?
Existing credit on your Gardener's Supply account: to use, call them at 1-888-833-1412.
Gardener's Supply Gift Cards that were purchased at one of their Vermont garden centers: Redeem at their garden centers or call them at 1-888-833-1412.
Checks and money orders: Mail your order to: Gardener's Supply Company, 128 Intervale Rd., Burlington, VT 05401.
How are processing and delivery charges calculated?
Economy shipping charges are determined by the total dollar value of the items on your order, according to the chart above. Some oversize items such as furniture have additional handling charges, as noted in the product descriptions. Their Economy Ground charge is based on the dollar value of your order as shown above, with an additional $3.99 charge. Expedited shipping methods (3-Day, 2-Day and Standard Overnight) are based on the weight and size of the item(s) you have ordered.
Can I select faster shipping for part of my order and send the rest via economy shipping?
All items on an order have to be shipped by the same method. To select different shipping methods for your items, you will need to place a separate order for each method.