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If any product is faulty, you are protected under the Gearbest Warranty.
Assuming the product is still in warranty and was not physically damaged, you can return it to Gearbest and they will repair it.
All return cases are handled under their RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from them.
Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to Gearbest. In the case of sending back repaired or replacement items, Gearbest pays the return shipping cost back to you.
How long will it take to get a response once I apply for an RMA?
Customer Service will contact with you via Ticket system within 24 hours after the application. Please check the tickets in your Gearbest account. If the application does not need to be approved, the RMA status will be updated as "Processing" within 24 hours.
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Customers should return the parcel within 7 days once the RMA status has been updated to "Waiting For A Return". Otherwise the RMA application will be closed automatically.
When will the returned package be received?
The exact length time depends both on the shipping methods that customers choose and the return address. The RMA status will become "RMA Processing" when Gearbest has received your package.