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What is their return policy?
You have 30 days to return the product for a full refund. Please note that any shipping charges paid are non-refundable. You have 30 days from the date of receipt of your order to return your product. To initiate a return, simply send an email to community@mpowerd and provide them with your order number and reason for the return. Note that they do not provide return labels, and you can choose any carrier you like to return your product.
How to cancel an order?
To cancel your order, simply send an email to [email protected]. Please note that if your order has already shipped, they cannot be cancelled and you may need to return it.
Do their products come with a warranty?
Yes. All of their products come with a one-year warranty against manufacturing related issues from the date of receipt. For questions about their policies, please contact Customer Service at [email protected].
Do they support recycling?
Yes, they support. They want to make the world a better place, and keeping it clean is a big part of that. That's why they make sure you have the option to recycle your Luci lamps. If you have any questions, please email [email protected] and they will be in touch to help. Alternatively, see if your state has a recycling center near you.
How much do I need to purchase to be eligible for the free shipping?
Customers need to buy products above $60 and enjoy free shipping.