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Are you Licensed and Insured?
Yes, every Benjamin Franklin plumber is fully licensed and insured to provide comprehensive plumbing services. Not only that, but each plumber receives specialized training as well as continuous education to stay up to date with the latest technologies and techniques to properly handle every situation. Every job meets the highest industry standards and conforms to all local, state, and national building codes.
What is not considered a plumbing emergency?
When something goes wrong, sometimes the easier question is to ask what can wait until the next day versus when you need help immediately. If your property is not at risk of water damages, and occupants aren't in danger, it may not be an emergency visit. Their team is always on standby 24/7 and can help you determine whether your situation is severe enough to dispatch an emergency crew.
Do You Really Make 3 AM Night Calls?
Absolutely! If your safety or the integrity of your home is compromised, we will quickly send out an emergency plumber to resolve the situation. Even if you’re unsure whether your situation is an emergency, don’t hesitate to call at any time to talk through your concerns. When they arrive at your home or business, they'll come fully equipped to inspect and repair any common problem. They will thoroughly inspect the situation and extent of damages, explain the situation and solution, answer any questions, and provide you with an upfront rate. This all happens before any work begins, so you're not surprised by anything.