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What is the shipping policy?

• They offer free Shipping on all orders.

• All orders are shipped on a standard 2-day signature-enabled tracked delivery service with DPD.

• Order fulfillment is managed by 2Pure.

• Express or guaranteed next-day delivery service isn't supported.

• Orders placed before 11:30 am Monday - Friday will be dispatched the same day.

What to do if my orders arrived damaged?

• They aim to ensure your order arrives in perfect condition but occasionally things do go wrong. 

• If your order arrived with obvious damage to the packaging, do not accept the goods from the courier.

• If the item(s) ordered within the package is found to be defective, damaged, or not the items ordered, please refer to the return instructions.

What is the return shipping policy?

• You will be responsible for paying your shipping costs for returning your item(s). Shipping costs are non-refundable.

• Returned items are your responsibility until they reach them. Please make sure they’re packed up properly and cannot get damaged on the way.

• They recommend getting proof of postage or using a trackable shipping service, in case your need to contact them about your return, as the parcel remains your responsibility until it arrives back with them.

• If you are shipping an item over £50, you should consider purchasing shipping insurance unless the shipping carrier covers loss or damage in transit.

When will I receive my refund?

• Once your return is received and inspected our team will process a refund for the item(s).

• Returns will be processed approximately 5 days from the date of receipt.

• You will receive an e-mail notification once they have completed your return.

• Any refund will be automatically issued to the original payment method. This typically takes 10 working days depending on your payment provider.

What is the right time for returns?

• Their policy lasts 30 days from the date of delivery for regular-priced items. 

• Refund requests within 30 days of the item(s) being delivered will be refunded through the original payment method.

• Clearance Sale items are subject to a 14-day return policy. Refund requests within 14 days of the item(s) being delivered will be refunded through the original payment method.