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What is the shipping policy of Dreamfarm?
Shipping to Australia: Australia Post will email you a tracking code once your order has shipped. All orders within Australia require a signature on delivery by default. Alternatively, you may provide authority to leave your delivery unattended by stating so in the Order Notes field during checkout.
Shipping to United States: Dreamfarm will email you a FedEx tracking link once your order has shipped. All orders within the United States require a signature on delivery by default. FedEx is unable to deliver to Post Office Boxes.
Shipping to International: International orders are shipped via Australia Post. No tracking codes are provided. You may also be liable for any customs import quotas, fees, taxes, VAT charges, permits or other local charges. These charges must be paid for by the recipient of the parcel.
How to return or exchange the products on Dreamfarm?
You can drop us a line at [email protected]. You can also email with any questions you may have regarding your Dreamfarm product, it doesn't have to relate directly to returns or exchanges.
Returns and exchanges can be made at any one of our stockists, or via post after initial contact with head office. Please contact customer service if you wish to return or cancel an order placed online though Dreamfarm.com.
If you wish to cancel an order placed please contact it directly at [email protected] explaining the reason for the cancellation.
Can I use coupons or buy sale items using Afterpay?
You can still purchase sale items or use unique discount codes while using Afterpay, hooray!
Does Afterpay charge me interest?
No, you will not be charged interest on your Afterpay order. If you use a credit card, your credit cards standard payment terms & conditions will apply.
How to use the gift cards?
Dreamfarm Gift Cards are valid for 2 years. This gives the recipient plenty of time to decide on what to add to their kitchen tools collection!
Gift Cards can only be used online at www.dreamfarm.com.