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I accidentally ordered the wrong chair. How do I cancel my order?
For order cancellations, please send an email to [email protected] with your full name and order number. This excludes Black Friday and Cyber Monday.
How much does shipping cost?
The shipping from DXRacer is free. No minimum purchase is necessary.
How long does delivery take?
Under normal circumstances, please allow for up to 1 working day for your order to be processed and 2-5 working days for your package to be fulfilled and delivered, depending on your location.
Can I track my order?
All orders placed before 10 am EST Monday – Friday will be processed and shipped that same day. All other orders will be shipped out on the next business day. Once your tracking number has been generated, it will be posted under the order information when you log into your account on their website. Please click on the My Order tab to obtain all of your order and tracking information so you can be aware of when to anticipate delivery.
How can I decide what chair would be best for me?
The most important thing is body type, height/weight. DXRacer innovatively put forward the "size concept" of the chair so that people of different body types can have seats tailored to them. Standard Size is cut out for most people up to a body height of 6'1" and a bodyweight of max 220lbs. People with a height of up to 6'6" and a weight up to 275lbs will feel comfortable in a Max size chair. Plus Size is made for people whose bodyweight is above 275lbs.
Who should I contact if I want to return my chair?
If you are looking to return your chair, please send an email to [email protected].