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Do they ship internationally?
No. Currently they only ship within the United States. They do NOT ship internationally. They do not ship to prisons or correctional institutions.
How do I return a product?
Step 1 - Call or email them
Start your return by calling them at 1.888.707.3976 or emailing [email protected] for an RMA# (Return Merchandise Authorization Number).
Phone Support available available: Mon-Fri 9am-5pm
Step 2 - Pack Carefully
Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. They recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping.
Step 3 - Ship the item back to them
Please ship your return to the address provided with your RMA#. They recommend using an insured and trackable shipping method as they cannot be responsible for anything lost or damaged on its way back to them.
What if my product is defective?
Eligible products that are deemed to be defective during their 30 day guarantee may be exchanged for a new, working unit. Certain products, like larger TVs, will require the manufacturer to schedule a service call or appointment with you in order to arrange service.
They are happy to help you obtain warranty service through the manufacturer after the 30 day return period has expired.
How much is the return Fee?
Freight & Oversize Return Fees: Items originally shipped via free scheduled delivery/specialty motor freight require special shipping and will incur return fees (starting at $150). Oversize items include but are not limited to TVs over 37", select subwoofers and floor standing speakers, furniture, and most items over 75 pounds. Returns for an exchange will also incur return fees.
Restocking Fees: A partial refund may be given or the return may be refused in the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, cables cut or terminated, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.