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Are they taking orders during COVID-19?
Yes, they are! However, due to the lasting impacts of COVID-19 and high order volume, many of their items may be temporarily unavailable or may take additional time to complete and ship out.
Are they still doing washes and repairs during COVID-19?
Repairs are still being accepted but are taking 3-4 months to complete. Please don't send repairs that require a quicker turnaround. They are no longer offering a wash service. Please visit their Washing & Care page for more info. Thanks for your understanding.
What is fill power and how is it measured?
Fill power refers to the size of a down cluster, and is a reliable predictor of how well the down will insulate relative to its weight. Larger down cluster (higher fill power) will trap more warm air than an equal weight of smaller down cluster, which makes high fill power down a prime material for ultralight sleeping bags and airy comforters.
Can I wash my down?
Yes! You can -- and should -- wash your down items on a regular basis. With a little know-how and some down-specific soap, you can wash your gear and bedding yourself! Before you attempt to wash your items for the first time, read over their washing & care guide, and feel free to contact them with any issues or concerns.
Is my information secure?
Absolutely. They do not store any of your credit card information, whether you order from them online or over the phone. Their entire site is SSL secured, and their payment gateways are manged by Shopify Payments and PayPal.
Do they ship internationally?
Absolutely! They ship to most countries worldwide via the United States Postal Service and UPS International. For more information on international shipping, visit their shipping page.
Do you charge sales tax?
Feathered Friends collects sales tax for orders shipping to Washington State, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Kansas, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Utah, and Virginia. Tax laws change so they may be required to collect tax from other states as well. The specific tax rate is dependent on the destination.