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What is their shipping policy?
The orders on this website are shipped from their warehouse in the Netherlands. They provide reliable and fast DPD delivery services. Once your order leaves our warehouse, you will receive an email and SMS containing your tracking details.
Freight free for more than 100%.
They only ship to the British mainland.
Please note that they do not ship to P.O. boxes or army bases.
DPD will try to deliver your package at your delivery address once. If the package cannot be delivered on the first attempt, it will be sent to the pickup parcel store.
*Please note that their shipping company will not deliver on public holidays and weekends.
All deliveries are completed by DPD courier; Throughout the process, your delivery will be fully tracked by email and SMS (if you provide your mobile phone number). DPD will contact you in the morning of the day of your delivery and inform you of the one hour delivery window and the name of your driver.
How can I track my order status?
You can use the order sending email or the tracking link in the email and SMS from DPD to track the order.
Products manufactured according to your specifications or clearly personalized (i.e. K å nken me and K å nken me mini) are manufactured by third parties and then delivered to their warehouses. You will not be able to track the delivery of a specific order until it is delivered to the warehouse.
How to make a return?
To facilitate your return, please click the link in the delivery confirmation or follow the following steps:
Click here to enter your order number and email registered on the order.
Select the items to return.
Select the reason for returning. If you want to file a warranty claim, click "file a warranty claim". A request is sent to their customer service and they will contact for further instructions.If you want to exchange, please select a new size / color in the option list.
Please note that your exchange will not be delivered until your return arrives at their warehouse. If it cannot be exchanged at that time, they reserve the right to refund.
The return services available to you will be displayed. Click this option.
Print the generated label. Securely pack items in boxes. If you like, you can use the box where the items arrive or other boxes.
Stick the label on the outside of the package. Make sure to remove or completely cover the old label.
Leave the package at the drop off point of the express company. Ensure that the receipt received is always retained and used as evidence if any packages are lost.