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Expiry Date: 04/30/2024
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Does Fragrant Jewels offer Free delivery dervice?
Yes!
How do I redeem rewards?
While in Rewards Boutique or your cart, you can view the available rewards selection and add rewards to your cart. You need to be signed in to your fragrantjewels.com account to add rewards to your cart, and a merchandise purchase is required to redeem rewards. When your order ships, your rewards will be included with it. However, if you have redeemed an experiential reward that cannot be shipped--such as a trip or a shopping spree--you will be asked for your contact details when you complete your order, and they will contact you to coordinate the next steps. Please note whenever you redeem a reward, be sure to keep your order number as a reference for the reward you have redeemed.
How long will my order be processed?
Once you place your order, the magic begins and their production team begins hand-making each product! It can take 5-7 business days for a product to be made. This does not include the date of purchase, weekends, or holidays. Once your order is ready for shipment, they will provide you with a tracking number via email! They are always working to improve our processing time frame to make sure their valued customers receive their products as soon as possible!
Can I cancel my Inner Circle Members?
Can I edit my order?
If you need to make an adjustment to your order please contact Customer Service (855)-550-1129 Monday - Friday 8:00am-4:30pm PST. They will be happy to assist with making changes to your order, as long as the package has not shipped. Once the original order is adjusted, it will be canceled and replaced by the new order. This will result in an authorization charge that will drop automatically in 3-5 business days. Once your order has been processed and is ready to ship, they will provide you with a tracking number via email!