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What is their shipping policy?
Delivery times are subject to item availability and shipping within the continental US (48 states). Shipping to rural areas, Alaska and Hawaii may take longer. Orders are placed Monday-Friday at 2:30pm CT and in-stock items are shipped the same day. Non-working days do not count towards delivery time. They will only ship to a credit card billing address or an approved alternate shipping address. They don't ship to PO boxes. They do not ship online orders to addresses outside the US (including APO mailboxes).
How to enjoy free shipping?
Free ground shipping on all online orders over $49.00 within the continental US (48 states). Upgrade to 3-, 2-, or 1-day shipping for minimal fees. Products over 50 lbs are not included due to carrier or auto shipping.
How to cancel the order?
Customers can cancel up to 45 days after receiving their order. Unless a written cancellation is received, Full Compass Systems, Ltd. will assume that the item is still required and shipped.
What is the Satisfaction Policy?
At Full Compass, your satisfaction is their number one priority. If the original manufacturer's carton is unopened and undamaged, items can be returned with no restocking fee within 15 business days of receipt. If the package is opened, a minimum restocking fee of 15% or $10.00, whichever is higher, will apply.
How do I get a refund?
In the event of an order cancellation, refunds or item credits will be made within 10 days of written request and will only apply to cancelled and unshipped items. Installed repair parts purchased from Full Compass are not refundable unless they arrive defective. Also, all defective returns are exchanges only - no money will be refunded. Purchases made with a credit card will be refunded to the original credit card used for the purchase.