Gear4Music Coupon | Apr 2024

What is their cancellation policy?

• The customer has the right to cancel the items purchased from the supplier's website or ordered by telephone or email within 30 days after delivery. For order cancellation within the legal rights of the customer or under the refund guarantee of the supplier, the customer shall be responsible for returning the goods to the supplier at its own expense.

• Orders can be cancelled by letter, email or telephone. The items shall be returned within 14 days after the customer notifies the supplier of the cancellation.

There are some restrictions on products that can be cancelled after delivery, but they are as follows:

• The software, CD and DVD used are not sealed and / or registered with the manufacturer in the name of the customer;

• Items that directly contact the nose, ears or mouth, such as an in ear monitor or a wooden reed, are usually sold in a store and cannot be tested for hygiene reasons;

• Items that are inseparably mixed / installed with other items or modified in any way after delivery.
• Customers are advised to carefully open the product packaging, ensure that all packaging is safe, check the goods, and if they do not want the goods, please put them back in the box for safe return.
• If the supplier is no longer able to supply the goods, the price of the goods changes significantly, or the supplier suspects that the transaction is fraudulent, the supplier may cancel any order placed by the customer until the customer receives the goods. If the supplier cancels the order, any payment made by the customer will be refunded in full within 10 days.

What should I do if I receive the wrong item?

• Any goods received by the customer must be reported to the supplier as soon as possible and within 14 days at the latest if the customer considers that the delivered goods are incorrect.

• The supplier will collect the incorrect goods from the customer and deliver the replacement goods at its own cost as soon as possible.

• The customer is responsible for returning incorrect items or any items that the supplier accidentally delivers to the customer without an order or payment.

• If the customer does not return the goods, the supplier will charge the customer the full cost of the goods.