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When will my order ship?
They process and ship orders from their New Jersey warehouse Monday through Friday.
Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Shipping time for custom/handmade pieces may take longer, details of which can be found in the product description.
When your order ships, they will email you a shipping confirmation with tracking information. Please check your spam folder if you did not receive the shipping email. Additionally, you can find the tracking number by clicking "My Account" and then "My Orders."
How will my jewelry arrive?
Your Jewelry will arrive individually wrapped and sealed to ensure they safely get to you. They recommend a jewelry organizer for storage, and a pouch for travel.
You can purchase Golden NYC pouches in the shopping bag at checkout. Made-to-order personalized items, such as monograms and nameplates, include a complimentary travel pouch.
What are vault points?
Vault Points are just their way of saying thank you! You earn one Vault Point for every dollar you spend with them, and you can use those points on future orders. It’s super easy to earn points, and 10 points = $1 to spend on more sparkle. Vault Points are one-time use and non-refundable, so find something you love!
How can I use my vault points?
To apply Vault Points to your order, first make sure you are signed into your account. While viewing your shopping cart, there will be a gray box on the right-hand side that says "Using Vault Points?"
After you click into the box, you can choose to apply the maximum amount of points available (on the left), or just apply some of the points to your order (on the right). Please note, vault points are one time use.
Additionally, if you return an order, the vault points earned on that order will be deducted from your account.
What is their jewelry made of?
Their Jewlery are hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 18K gold, sterling silver and brass. Exact materials associated with each style are listed on their product detail page.
How should I care for my jewelry?
To keep your jewelry at their best, please give them occasional breaks and store neatly when not in use.
Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that are not solid gold should never be worn in the shower, the pool or the ocean.
Also pack your jewelry carefully for travel, they recommend always storing them in your carry-on luggage.