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Can I enjoy Express shipping at Herschel?
They do offer you the option of express delivery of your package, but at an additional cost.
Please note that their orders require 1 business day processing, which is not included in the estimated delivery time.
Express shipping is estimated to be 1-2 working days, depending on which area you are shipping to.
Please note that transport times may be longer in remote areas.
What are the conditions for returns?
All goods must be returned unused, unwashed items, with the original tag and packaging.
The conditions of the product are determined by Herschel Supplies.
Non-repackaged products must be returned intact.
A product equipped with a Bluetooth tile tracker may not return once a tile is activated.
Can my product be repaired?
At present, they do not have a globally available maintenance facility.
However, if you do not wish to proceed with the full warranty claim and choose to have the repair costs borne by a third party, Herschel Suppliers will not bear the repair costs.
What is the warranty policy?
They stand behind the quality of their bags and accessories with a Limited Lifetime Warranty — their guarantee that every Herschel Supply item is free of material and manufacturing defects.
This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.
The warranty will immediately become void if the product is purchased from an unauthorized retailer.
The Luggage & Apparel Limited Warranty is valid for 5 years, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.
What to do if my gift card was lost?
Herschel & Company will not be responsible for the loss, theft, destruction or unauthorized use of the gift card.
However, if they suspect that the gift card was fraudulently obtained or used for fraudulent purposes, Herschel reserves the right to suspend the customer's account or refuse payment with the gift card.