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Does Kijaro support warranty?
Kijaro upholds their standards of innovation and quality. They guarantee that the product will be free from defects in materials and workmanship for one year after purchase. Proof of purchase is required to ensure they speak to the actual owner of the Kijaro product. Kijaro products are not indestructible. The Kijaro Commitment Program does not cover defects caused or caused by normal wear and tear (ie: zipper exhaustion), natural disaster damage (ie: weather, animals, ultraviolet (UV) damage) abuse or alteration. This warranty is valid within the United States only.
What is their return policy?
They know you depend on Kijaro and they depend on you. Contact them and tell them what is wrong and they will do everything they can to correct it. If an exchange or return is required, they will send you a replacement or accessory for free. Refunds are only available within 30 days of purchase. If the item is not covered by Kijaro's one-year warranty, you will receive communication discussing repair options and costs.
What is their shipping policy?
Customers need to buy products above $100 and enjoy free shipping.
Do they support customization?
Yes, the minimum quantity they currently produce is 250 chairs in the same colour; the minimum quantity for custom coloured chairs is 500. If you are interested in ordering some chairs, they need to set you up as a customer in their system.
How to customize products?
The following things need to be prepared.
Logo AI file.
The color of the chair you want (Pantone color codes are very helpful for customizing colors).
The number of chairs you are interested in purchasing.
If the product is to be shipped, the customer must pay for shipping.