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NY Lingerie (26)
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NY Lingerie Frequently Asked Questions
Can I make a return at NY Lingerie?
They understand that sometimes you may need to return or exchange goods. This is why they offer a 60 day 100% satisfaction guarantee. If you are not satisfied with your purchase, you can return the undamaged/unopened goods within 60 days with all labels in exchange for replacement or refund. Unless otherwise instructed by you, any credit or fee will be issued to the credit card used for purchase. Please give them 2-3 weeks to receive and process your tax return.
Please note that the full refund is only applicable to domestic orders. For international orders, only the project value will be refunded in full (excluding freight).
Can I make an exchange at NY Lingerie?
Just list the new items you want to exchange on the packing list and include the form in your return package (they strongly recommend using registered mail or confirmation letter).
What should I pay attention to when I make a return at NY Lingerie?
- The return must be received within 60 days after the date of shipment, with a copy of the packing list attached. Send your parcel to their address. Please ensure that all labels and packages are intact and that the items are packed to protect their shape.
According to the law, intimate clothes containing crotch cannot be returned once they are put on or tried on. Please try these items on your underwear. They recommend that you do not use perfume or deodorant when trying to buy. These will leave traces or smells, which may make the item unreturnable.
They also require that you return your items in a protective box to ensure a full refund due to the precision molded structure of the bra cup. They reserve the right to refuse to return items that may not comply with hygiene and health regulations.
How long can I get my orders at NY Lingerie?
They process and send most inventory orders on the next working day (Monday to Friday). they will send you a delivery confirmation email to let you know that your order has been shipped.
Should I pay the returning rates?
"Free delivery" return - if you receive free delivery on the original order and the return reduces the amount of your order to less than the amount required for free delivery, a $5 refund will be deducted from your order.
Delayed return / return - if your package is shipped more than 60 days later and you want to replace / return any of your items, they reserve the right to accept or reject it. If accepted, a $10 or 20% restocking fee, whichever is greater, will be deducted from your refund.
What should I do if I receive damaged items at NY Lingerie?
If you receive damaged or incorrect items, please contact their customer service department: [email protected] And request prepaid labels. After receiving the label, return the item with the instructions. their mistakes won't cost you anything.