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OshKosh Frequently Asked Questions
How to make an instore return or exchange?
For your convenience, you may return or exchange merchandise you purchased online to any Carter’s or OshKosh B’gosh company-owned retail store in the U.S.
Any item purchased at a Company-owned Carter’s retail or outlet store, along with eligible Carter’s and Skip Hop items purchased online, may be returned or exchanged at any Company-owned Carter’s retail or outlet store in the U.S.
Make sure to take your original sales receipt, gift receipt or packing slip, and the credit card used for your original purchase.
How much does the return shipping cost?
Using UPS Ground by printing your pre-paid return label, To make a return as easy as possible, print your prepaid return label using their interactive return tool.
You will need your order number, email, and zip code. If you use their pre-paid label, the shipping cost ($6) will be deducted from your return credit.
Your online purchase may be returned to any company owned US Carter's or OshKosh B’gosh store is free.
What is I received the damaged products?
Carter's, OshKosh B'gosh and Skip Hop are committed to providing you with quality products.
Any Carter's or OshKosh B'gosh product with a quality defect can be returned to a store for a full refund or exchange (please bring the packing slip or printed receipt).
You may also contact their Consumer Affairs department at 888-782-9548. Monday-Friday 8am-4:30pm CST to make arrangements to return the item to them by mail.
For any Skip Hop product with a quality defect, please fill out and submit this form. You can also email them at [email protected] .
What is the shipping policy for orders sent to South Dakota?
Carter's | OshKosh B'gosh is not required, and does not collect South Dakota sales or use tax. Your South Dakota purchase is subject to state use tax unless it is specifically exempt from taxation.
Your South Dakota purchase is not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means.
The state requires each South Dakota purchaser to report any purchases that were not taxed and pay tax on the purchase.
The tax may be reported and paid on the South Dakota use tax form. The use tax form and corresponding instructions are available on the South Dakota Department of Revenue website.