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18 used06/20/2024
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Phoenicia Essence (42)
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Coupons 18
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Phoenicia Essence Frequently Asked Questions
What is in their fragrance?
They use high-quality essential oils in their fragrances.
Pure synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (International Fragrance Association).
They voluntarily surpass strict health and ecological restrictions and rigorously limit the number of VOCs in all of our fragrances.
What is their return process?
All returns must be postmarked within seven (7) days of receipt of item/s. All returned items must be in new and unused condition, with all original tags and labels attached.
Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be sent back to the payment method of your original payment.
They will notify you once this has been completed through email. Samples of any scents purchased will be included in each order so that evaluation may be done before opening the bottle; therefore, no opened bottles are acceptable for return.
Phoenicia Essence, Inc. will refund the value of the goods returned but will NOT refund the value of any shipping paid.
To return an item, please email customer service at [email protected] to initiate a return.
When will they deal with my return?
After receiving your return and inspecting the condition of your item, they will process your return.
Please allow at least seven (7) days from the receipt of your item to process your refund. They will notify you by email when your return has been processed.
Fragrances with an open seal and user-damaged products cannot be returned
For defective or damaged products, please contact [email protected] to arrange a refund or exchange.
Please Note a 10% restocking fee will be charged for all returns.