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Premiumvials (7)
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Premiumvials Frequently Asked Questions
What is Premiumvials Return Policy?
Most of thier items can be returned within 15 days of receipt. Returns should be shipped to them at thier address below in original condition and packaging. Returns are subject to a 20% restocking fee and the difference is given in store credit.
What is Premiumvials Shipping Policy?
Orders ship within one to two business days after order. Time in transit for ground shipping is 2 to 5 business days depending on where you are located. Your order will ship from the USA. Express shipping is available but can be costly since bottles, especially glass, can be heavy.
Most orders are shipped via UPS ground. USPS, UPS express shipping is also available and can be selected during checkout. Large orders are shipped by LTL (shipped on pallets). Orders to Hawaii and Alaska are usually shipped via UPS or USPS Priority Mail.
For shipping charges and express shipping options, just add the items you would like to order to your cart and a "shipping calculator" will give you UPS shipping charges up to 300 lbs.
Premiumvials ships to all locations in Canada. Canadian customers will be charged separately upon delivery for duties, brokerage fees and customs fees. They also ship to various countries outside the US and Canada - address international inquiries to [email protected]
What are Premiumvials' quantity discounts?
Discounts are available on all items based on the quantity ordered. Most items have price breaks at case quantity, 500+, 1000+ and higher quantities. Enter the quantity of the item you are interested in and your shopping cart will display discounted pricing up to 10,000 quantity. Prices and discounts for quantities up to 10,000 are also shown on individual product pages. For quotes on larger quantities, please contact them at 888-545-3117 or at [email protected]
What if part of my order is damaged or missing?
Please contact them if any of your order is damaged or missing. Damaged shipments are rare and will be replaced or refunded. Shipments are insured by UPS so please inspect your shipment upon delivery and report any damage to the UPS driver.
How do I track my order?
On the day your order is shipped you will be sent an email with your tracking information. Orders shipped via UPS, USPS can be tracked here by entering your email or phone number (or you can track your package at ( www.ups.com ). Time in transit for ground shipping is 1 to 4 business days depending on where you are located. Pro numbers and web tracking is provided by email for LTL shipments.
What form of payment do you accept?
Premiumvials accepts Visa, Mastercard, American Express. You may also pay by a bank wire transfer. Ordering on thier site is secure. They do not ship COD or accept personal checks.
How do I know if my product is compatible with a container?
You should always test your product with the container you have selected prior to use. They make no guarantee, warranty, or recommendation for any intended use and specifically caution that many products are not compatible with glass, plastic or metal.