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RCN Frequently Asked Questions
What payment do you accept?
Make your payment online. You can pay your bill right from your computer by accessing your Self care account. Simply register online to view and pay your bill. You can make one-time payments or set up automatic monthly payments directly from the checking account of your choice.
- Make your payment through their mobile app. With their mobile app, you can manage your existing account anytime, anywhere. Just visit the Apple iTunes App Store or Google Play Store to download our FREE app.
- Make your payment through their automated phone system. They accept one-time credit/debit card (Visa, MasterCard, Discover, and American Express) payments via their automated phone system at 1-800-427-8686 or via a Customer Service Professional.
- Make your payment by mail. You can pay your bill in the traditional fashion – through the U.S. mail. they will send you a paper bill in the mail each month. Once you receive the bill, simply return the enclosed bill stub to them along with your payment in the form of a check or money order.
- Make your payment in person. You can make your payment in person using one of their many convenient payment locations.
How to return？
Astound Broadband powered by RCN appreciates your efforts to return their equipment. To make this transaction as convenient as possible, first call them to schedule the disconnect work order: 1.800.427.8686. They can provide you with a prepaid FedEx shipping label. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. Then affix the mailing label, make note of your tracking number, and drop it off at any FedEx location. It’s that simple!