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Judy Frequently Asked Questions
How do I track my order?
After you place an order and it is shipped from their warehouse, they will send an email to the address you provided with a direct link for tracking your package. If you do not receive that email or cannot find your tracking link, please contact their Customer Inquiry team who can help track your order.
Do they have any available discount codes?
They do not currently have an ongoing discount program, but their goal is to work closely with different partners both digitally and in print to provide their customers with great value offers and discounts. They will also announce discounts and partnerships through their website and their Instagram.
I placed an order but didn't receive an order confirmation email?
They are sorry to hear about this problem. This confirmation usually takes a few minutes to arrive. They recommend checking your spam inbox and refreshing your inbox. If you still don't see a confirmation, please send your order information to the JUDY Customer Inquiry team and they can send you another one!
Where are their orders shipped from?
All of their orders are shipped from their warehouses in Reno, Nevada or Connecticut.
Do they ship internationally?
They currently ship within the contiguous United States. Currently, they are unable to ship to Alaska, Hawaii, PR, Guam, Canada, and other international countries. They are working on making their products available worldwide, but since they are a relatively new, small but growing company, it may take some time to get established.
What is their return policy?
They have a 14 day no hassle return policy. If your order arrives and you would like to return it, please email [email protected] and someone on their team can send you a return label. This is also true for replacement JUDY products. Once they receive your order at the warehouse, they will be able to process your refund. It may then take 5-10 business days for your bank to credit the amount to your card.