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My tracking information is not updating. What should I do?
It is possible that your tracking information is not updating because your item missed a tracking scan. In most cases, your item is still in transit towards the destination and final delivery is unaffected. In case you feel that the product is lost, please write an email at [email protected] with your Order number and Shiprocket Social will help you track the same.
What is Shiprocket Social's shipping policy?
Shiprocket Social aims to deliver Shiprocket Social products in the fastest time possible. Sellers may pay the shipping fee themselves, in which case you will enjoy free shipping. However, some sellers may also opt for buyers to pay the fee, in which case shipping charges will apply as per the weight of the package.
Please Note: In case your order is canceled or returned, the entire amount (inclusive of shipping + taxes) will be refunded to you.
How does Shiprocket Social protect buyers?
Full refund if you don’t receive your order within the delivery time promised by the seller. Shiprocket Social gives utmost importance to on-time delivery and unless the buyer verifies delivery of the product, your money is not remitted to the seller.
Complete refund, if the item shipped to you doesn’t match the product description on Shiprocket Social.
All products can be returned to the seller as long as they are unused and in perfect condition. No questions asked! You can place a return request within 5 days of receiving delivery of your order, in case you are dissatisfied with the product you received.
Will shipping charges be refunded in case of return?
Yes, you will get reimbursement of shipping charges upto Rs. 100 in case you ship the return yourself to the seller.