DSW Frequently Asked Questions
What is DSW Return Policy?
Other than merchandise marked as FINAL SALE, you may return merchandise at a U.S. DSW store or at dsw.com for any reason within 90 days of the original purchase date. Returns must be unworn and undamaged with the original receipt or packing slip to receive a full refund via your original form of payment (including PayPal).
Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price.
Returns with a gift receipt will be issued as a merchandise credit or even exchange. If returned or exchanged at dsw.com, any funds credited will be automatically issued on the original form of payment.
Returns purchased with any DSW Rewards or offers will be refunded only the final purchase price. Rewards and offers will not be reissued or recredited, except for exchanges made on the same day of purchase.
How do I use an offer or promotion code?
Offers and promotion codes can be applied during checkout.
Some of their offer codes are available for in store and online use, while others are only valid for one or the other. (Be sure to check the offer details to verify all redemption info.)
Some of their offer codes aren't able to be shared-they're intended for specific customers only. Because of this, all offer codes may not work for all customers.
Most of the time, you're required to be logged in to your dsw.com account to redeem offer codes or Rewards certificates.
Can I get Free shipping at DSW?
Yes.
DSW offer Free standanrd shipping on order over $75.
Valid starting October 6, 2021. Only at dsw.com.
Receive Free Standard Shipping on orders of $75 or more. Offer excludes gift cards.
Valid only for online orders shipped inside the U.S. Not valid for cash or cash equivalent or toward previous purchases.
Offer will be applied in the form of a credit toward the shipping and handling fee. Not valid at any DSW Canada store or at www.dsw.ca/en/ca.
Does DSW have any Sale/Clearance products?
Yes, DSW is offering a huge sale right now. You' d never want to miss it. Up to 50% OFF. Click here to view all SALE items.