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DeLonghi Frequently Asked Questions
What is their return policy?
If you want an exchange, they ask you to reorder the item online and process your original purchase as a return refund. This will ensure you receive the item you are looking for before they receive your return, in case they are out of stock. Please check your invoice date: they will accept returns of unused items in their original protective packaging within 30 days of your invoice date. The credit will be issued with the same payment method as the purchase. Returns after 30 days of invoice will not be refunded.
What is their shipping policy?
They do not currently ship to PO Boxes or military APO/FPO addresses. Once your order is confirmed, it will take a few business days to process and ship. You will first receive an order confirmation email with your order number. This will be sent to the email address you specified. Once they ship, you will receive a shipping confirmation email with tracking. Orders are processed Monday through Friday, excluding major holidays. Customers need to buy products above $25 and enjoy free shipping.
What is the difference between light, medium and dark roasted coffee beans?
A common way to describe the degree of coffee roast is from light to dark according to the color of the roasted coffee beans. As the beans absorb heat during the roasting process, they darken in color, and oils develop on the surface of the beans at higher temperatures.
Light Roast: Light brown in color, no oil on the surface of the beans, lighter in color. Light roasts also contain most of the caffeine in coffee beans.
Medium Roast: These beans are medium brown and more intense than light roasts. Similar to light roasts, their beans have no oil on the surface. However, medium roasted beans lack the graininess found in light roasts, presenting a more balanced flavor, aroma and acidity.
Dark Roast: These beans are as dark as chocolate, and some are almost black. They have an oily finish on their surface. Coffee will often taste bitter, smoky, or even burnt.