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What is the status of my order?
Once your order is processed and is on its way, an email with shipping details will be sent to you. If you have any questions on the status of your order, you can contact thier customer service team by emailing [email protected]. Note that thier fulfillment center only ships on business days, and New Republic does thier best to ship out orders as soon as the next business day unless there's very high volume. Once processed, orders placed with standard shipping (ups surepost) generally take 7-10 business days to arrive to the customer. Pre-order items are charged at checkout and item(s) shipped at a later date. Further details on pre-order items will be on the product pages.
Can I change or cancel my order?
New Republic does thier best to process orders as fast as possible however, if you wish to change or cancel an order after you've submitted it, please contact thier customer service team by emailing [email protected] and they'll do our best to find the best solution.
How long will my order take to ship and to receive?
New Republic does thier best to process orders as soon as the next business day. However during holidays or promotional periods when there's higher order volume, New Republic may experience delays in processing your order. Once processed, orders placed with standard shipping (ups surepost) generally take 7-10 business days to arrive to the customer. Due to covid-19 restrictions, please expect a delay in processing and shipping times. Due to covid-19 restrictions, please expect a delay in processing and shipping times.
What shipping carriers does New Republic use?
New Republic uses various major carriers, and local courier partners. You'll be asked to select a delivery method during checkout and the carrier will be automatically selected based on the shipping address.
Does New Republic ship internationally?
yes, currently New Republic ships to the following countries: Australia, Austria, Belgium, Canada, China, Czech Pepublic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, South Korea, Sweden, Switzerland, and the united Kingdom. If you have a question about a specific country, please contact thier customer service team by emailing [email protected].
International orders can be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, these duties vary from country to country, therefore they are unable to determine what the charges might be. For additional information, you may wish to contact your local customs office to get an idea of what these charges may be before placing your order. Please note, the transit time for international orders is typically 10-14 business days.
How does a digital gift card work?
Easy! Select your desired gift card amount, then add to cart. Check your inbox. You'll receive a gift card email containing instructions on how to view or send the gift card to someone. To use, simply apply the gift card purchase code at checkout and enjoy.
When will i receive my order?
New Republic's no rush shipping option delivers typically between 7-10 business days.
When will my pre-order ship?
The ship date is listed on the product page. If you order additional items along with your pre-order, your items will all ship together on the pre-order ship date. If you have any questions about the shipment of your order you can contact thier customer service team by emailing [email protected].