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Expiry Date: 05/04/2024
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Where can I see my previous or upcoming orders?
You will receive a customer account and login details once you have signed up to smol. Once logged into your account you can click on manage smol plan then select your deliveries and to view all upcoming orders or order history to view previous orders.
How do I purchase surface spray refills?
Once you have bought your starter kit you will see the refills option appear on your customer account once logged in. They have 3 refill options available; mixed pack of 6 tablets (3 multi purpose, 2 bathroom, 1 glass), a pack of 6 multipurpose tablets or a pack of 6 bathroom tablets.
How much do smol products cost?
24 pack smol bio capsules £5.30, 24 pack smol non bio capsules £5.30, 24 pack smol fragrance-free capsules £6.30, 30 pack smol dishwasher tablets £5.80, smol fabric conditioner starter set £10, smol surface sprays starter set £10, smol surface sprays tablet refill pack £6 (subscription), smol hand sanitiser set £15.
Can I skip my next delivery?
Yes. Login to your customer account and select manage smol plan . Choose the your deliveries option and select skip on the upcoming next delivery. You can also unskip if you would like.
Can I change my delivery address?
Login to your customer account and select manage smol plan . Click on your delivery address to edit it. Remember to select save to confirm your changes.
Can I order more than one product?
Yes, you can order more than one smol product and you are also able to select more than one type of free trial.
What if I don't have a letterbox?
Your order will be left wherever your post is normally put. If you are not confident this is a safe place please provide them with an alternative postal address.
Can I review or rate smol?
You will be sent a request from their independent product review partner, feefo . You can change your review or rating at any time by following the feedback link once more. If you have any problems please contact them at [email protected].
What forms of payment does Smol accept?
They accept debit and credit cards; Visa, Mastercard and American Express. They are not able to accept PayPal, Apple Pay or prepaid cards at this time.
Will I be refunded if I return an unwanted order?
Yes. As long as the package is unopened and undamaged. They will process your refund upon safe receipt.
What is the film of the smol laundry capsule and dishwash tablet made out of?
The film is made out of polyvinyl alcohol (not plastic). Both the laundry capsule and dishwash tablet are 100% water soluble and biodegradable.
Where should I store my smol packs?
smol packs are designed to be compact and easily stored. Keep your smol pack in a cool dry place away from direct sunlight and not below 4ºC. Always securely re-lock your smol pack and store safely out of reach of children.