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How do I know if the story has been sent?

• You will receive a confirmation email after purchasing a story.

• You will be notified via email after our artist has shipped the first part of the story.

• You will receive the digital print via email.

• The recipient then should be watchful for a brown grocery envelope containing their story. The buyer's address will be used as the return address on the envelope.

How are the stories shipped?  What do they look like?

• Stories will be shipped through traditional mail. 

• Each image is hand-drawn on a 5"x 7" premium 16 pt thick luster cards. 

• It is then placed in a 5.25" x 7.25" brown grocery bag style envelope with the customer's address used as the return address. 

• A charity stamp is then applied and sent to your desired location.

• After sending your story through snail mail, the digital copies are uploaded in the "Download Your Story" section of the website and also sent to your email to share online with family and friends.

What is your refund policy?

• They do their best to make sure you are satisfied with your story. 

• If you are unsatisfied with your story, then please email [email protected] within 30 days of the shipping date.

• The cost of a story includes a $10 non-refundable deposit per card. 

• This $10 per card deposit cannot be refunded and compensates the artist for materials and effort spent creating and shipping your story. 

• Illustrations capture features and qualities in a light-hearted manner. The artist intentionally highlights each character's most distinguishing features, and every illustration is created exactly as intended through the eyes of the artist.

• If your artwork was damaged during shipping, please email photos of the damaged artwork to [email protected]. 

How does it work?

• First, select your story length.

• Next, upload a photo and add a description of your desired story (reminisce a memory or create a brand new story).

• After receiving your request, our team of talented artists will start working on your story.

• A few days later, the designated recipient of the story will start receiving unique hand-drawn images every week in their mailbox until the package ends.

How long is each story?

It depends on the chosen story length.  The following are the story lengths and the number of images included:

• One Part Story- One hand-drawn image sent one time.

• Three Part Story- Three hand-drawn images sent every week over the span of three weeks.

• Six Part Story- Six hand-drawn images sent every week over the span of six weeks.

• 12 Part Story- 12 hand-drawn images sent every week over the span of 12 weeks.