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Do they offer special discounts?
They have partnered with the Blue Light card to provide discounted entry for emergency services, NHS and members of the armed forces. You need a valid Blu-ray card to take advantage of the discounts they offer, and you need to book in advance. Blu-ray cards are not accepted at the door.
How do I redeem my gift card?
To redeem a gift card, you'll need to make a reservation using the normal reservation process - once you've selected a date and time of visit, you can apply your gift card code before completing your purchase. This will then reduce the balance by the appropriate amount and update your basket total. Please Note: Gift cards can only be redeemed by booking your visit 24 hours in advance. It does not apply to customers who have gift certificates or gift certificates.
Can I change my booking?
If you book tickets directly from their website, please call +44 (0) 344 499 7222 (no later than 2 weeks before your visit) and provide the booking reference number and they will be happy to amend your booking. Please note that there is an amendment fee of £15 for this service. If you purchased your tickets from one of their partners or an approved ticket seller, please contact them directly to discuss further.
Why do I need to book in advance?
To ensure you have the best experience, they limit the number of visitors entering The View from The Shard at all times. All visitors book 15-minute time slots throughout the day, reducing wait times and allowing you to pass through security and ascend to the summit in the most efficient and enjoyable way possible. This does mean space is limited, so they highly recommend booking your tickets early for your preferred date and time.