50% Off Topo Designs Coupon | Apr 2024

I received a shipping notification, but the tracking number in it shows no movement. What’s going on?
It is possible that the shipping carrier did not perform an origin scan on your package, but it is in transit to you. It’s also possible that their fulfillment team had to create an updated shipping label for your order, but the new tracking number didn’t make it to you. Finally, it’s also possible that the carrier has lost your package and a claim may need to be filed. They recommend contacting their Customer Experience team if you see no movement on the tracking after 48 hours.

My item has been damaged or has a defect. Is it covered under warranty?

• They stand behind the quality and durability on all of their packs, bags and accessories, which is why they offer a reasonable lifetime warranty against defects in materials and workmanship. Their warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.

• They also offer a limited warranty against defects in materials and workmanship on apparel. They expect that you'll use your gear, so normal wear and tear isn't covered. If you still love their worn apparel too much to get rid of, check out their Repairs Program.

• If you purchased the item you’d like to redeem for warranty from one of their store locations, they recommend contacting the store to start your warranty process.

What is the difference between water-resistant and waterproof?
The density of the nylon they use, coated zipper backing, and pack cloth lining mean that most of their bags are weatherproof and will keep your gear dry for everyday purposes — pretty much anything except for activities like kayaking or scuba diving where you'll need a true dry bag. Some of them have additional water-resistance thanks to features like taped seams and DWR treatment. Check out their Mountain Pack or any of their bags made with X-Pac (it's the material sails are made out of). They can handle just about anything short of full submersion.