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Expiry Date: 08/17/2024
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What do I do with damaged/defective items?
Please write in to [email protected] with photos of your damaged/defected item and your order number to the Customer Service Team for assessment within 12 months from the date of purchase.
Faulty items can either be replaced or refunded based on the evaluation of the Customer Service Team. Faulty goods are classified as items that are received in damaged condition or develop a manufacturing defect. Items damaged through general wear and tear are not classified as faulty.
What items are returnable?
Items that are unworn, unwashed, and in undamaged condition are eligible for return. Tracksmith cannot accept returns for items marked as final sale. If possible, please include packing slip inside return package for easy receiving. Returns must be initiated within 30 days of fulfillment.
Our holiday return period begins on 11/1 and runs until 12/25. All purchases made within that time period are eligible for return until 1/16 accordingly. Purchases made after 12/25 are eligible for return within 30 days of purchase if unworn, unwashed, and undamaged.
How much does shipping cost?
Free shipping applies to orders of $150 or more.
Exact costs depend on order destination and service level. If you would like to get an exact estimate, please build your cart and begin checking out. You may choose your shipping service level and Tracksmith will provide a quote based on your specifications.
For international orders, please select the applicable country experience in the footer of the webpage in order to see the appropriate currency, duties, taxes, and shipping rates for your destination; This will display all costs at checkout and would not require additional payments.