15% Off Triple Aught Design Promo Code | Apr 2024

How can I track my shipment?

• Your tracking number is included in the sales receipt that is emailed on the same day your order ships from their warehouse. 

• You can also check the status of your shipment by clicking on "My Account" on the top of any page of our website. Click "Order History" and select the order you are interested in from the list. Tracking information will be displayed below the order details when available.

Why are tad's fulfillment holidays?

They close their warehouse to observe the following holidays:

• New Year's Day

• President's Day

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving

• Christmas Eve

• Christmas Day

• New Year’s Eve

• Please note that their Dogpatch Base may observe a different holiday store schedule. Please call them for confirmation at +1.415.520.3214

I bought an item in their retail store and would like to return it by mail. Can I do this?

Yes, you may return items purchased in their retail store within 30 days of initial receipt of your purchase by mail following the instructions provided above. Be sure to include your invoice information with the return and your refund will be issued in the form of a gift certificate.

Do they accept returns of final sale items?

No, they do not accept returns or exchanges on final sale merchandise, online or in store. Prices ending in .97 indicate a final sale purchase. Samples, prototypes, and seconds are sold "as is" and are not eligible for warranty coverage.

I received a gift and need to return it, what do I need to do?

Please send back your unused gift items within 60 days of the initial purchase by following the return instructions above. Once they receive returned item you will receive a store credit in the form of a gift certificate for the current selling price of the items.

Do they accept returns on underwear？

• No, given the personal nature of this type of product they can not accept returns for opened underwear items. They will, however, accept returns for unopened items. These products are still covered under their warranty policy if a defect is present. 

• Please take a close look at our Fit Guide to ensure that you select the right size. Their Customer Support team is available to help you make the best decision.