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TweakBit Frequently Asked Questions
How do I receive a refund?
- If for any reason you are not satisfied with the software. Please note that your purchase needs to be within the money back guarantee period (30 days from the purchase date for most products), exceptions apply so please make sure you provide a detailed description.
- If the reason for requesting a refund is difficulties you had using the software, please give their technical support a chance – they may be able to resolve whatever issues you had and help you get familiar with the program, so it will have an opportunity to improve your PC.
How do I cancel my subscription?
- Your purchase is a subscription for a pre-paid subscription term (usually 3, 6 or 12 months). Your subscription will automatically renew at the end of each subscription term for the same period.
- You will receive an email notice approximately 7 days prior to the Renewal Date. The notice will let you know that your current subscription term is about to end and the Renewal Date when your subscription will be renewed and your account charged.
- All notices regarding your subscription will be sent to your last email of record. To cancel your subscription without your account being charged for the next term, you must do so before the Renewal Date.
- You may cancel automatic renewal of your subscription anytime by filling out the form at the Contact Page.
What if my license key doesn’t work?
Please check that you have downloaded and are trying to register the program, for which this license code was purchased. You can see the program name in the top left corner of the main program window. If the key was issued for the program you have, then please try to register it following the instructions below:
- Open the program and press the 'Register' button in the bottom right corner of the program window.
- Highlight the license code in your confirmation email and press Ctrl+C to copy it (nothing visible will happen, the highlighted info is copied to a virtual clipboard).
- Click inside the registration field and press Ctrl+V to paste the code.