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What is their return policy?
No return authorization is required for returning or exchanging helmets. Just follow the instructions below.
Try wearing a helmet and / or gloves and goggles. Do not remove any labels or lens / sunshade protective film until you are 100% sure that everything is suitable and the color / style you order meets your requirements. If you remove any labels / labels or lens / sunshade protective film, your order will not be refundable or replaced. If your helmet was purchased as a gift, you may want to keep the external shipping box in case it needs to be returned or replaced.
Freight is not refundable. Some returns will be refunded accordingly. The items must be in the original packaging (helmet bag and helmet box) and in a new state (labeled, mask / goggle film still in place, gloves in the original plastic bag, goggles in the plastic bag). You must put your items in a strong outer box (the outer box they use can be returned).
What is their shipping policy?
If the order is placed before 12 p.m. from Monday to Friday in the East, each order will be shipped on the same day, excluding U.S. holidays. If your order is placed after that time, they will try their best to process your order and ship it on the same day or the next working day. Orders placed over the weekend will be shipped next Monday.
If you see it doesn't move, please inform them as soon as possible, and they will be happy to solve this problem for you. Please don't wait until the expected delivery date to email us that it hasn't arrived yet.
Orders received after these deadlines will be shipped on the next business day (Monday to Friday), and shipments will not be processed on Saturday or Sunday. If you ship the next day or the next day, your order will be delivered by FedEx, not on weekends. The next day and the next day refer to working days, and for FedEx, Monday to Friday.