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Uno Casa Frequently Asked Questions
Can I change my order?
Did your cat finish your check out while you were getting a snack? No worries!
You can make changes to your order until they package it up and send it off.
If they ship it before you get a chance to change your order, contact their support team to start a return.
How long will my order take to ship?
Once you place your order,they ’ll need 1-2 days to process the order for shipment.
You should receive your order within 3-5 days after it has been shipped.
Do they accept returns?
Yes! If you aren’t absolutely in love with our products or find yourself with an unneeded item, they accept returns! Here are their 4 rules of thumb for making a return:
The item was purchased from their official website .
The item was not used in any way
The request for a return was made within 28 days of receiving your item
The item is sent back within 14 days of making the return request
Can I exchange an item I purchased?
They know things happen and people change their minds. It’s human nature! When making your return request, mention that you want to exchange your item for something else in their store.
Criteria for exchanging an item:
The item was purchased from their official website.
The item is unused.
The return request is made within 28 days of receiving your order.
The item is returned within 14 days of making the exchange request.
Are returns free?
If the issue was on their end, they cover 100% of the shipping cost and will send you prepaid shipping labels. If your item is defective, they take full responsibility and will do their best to make it right! If you decide to make a return for personal reasons, they ask that you cover shipping costs.
How long does it take to process a return?
Their warehouse requires 14 days to receive and confirm your return.
If your item meets the return criteria, you will see your reimbursement, exchange, or credit within 14 days.
Do they have a physical store?
As of right now, Uno Casa is solely online.
Comfortably shop with them while you sit on the couch and enjoy a cup of Joe.