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What is Security Validation?

Unfortunately the industry they operate in experiences a number of fraudulent incidents. For this reason, their levels of security far exceed other online businesses; this is to protect both their customers and WatchShop. Their security team needs further information from you before your order can be processed. You should have received an email from the team, but if you haven't please contact them directly at [email protected]. Please note, the security process cannot be resolved over the phone.

Do your watches come in a box?

Yes, all of their watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page. They do not sell loose, unboxed watches.

How long does it take to apply online?

Their online application form typically takes less than 3 minutes to complete. Your application is then instantly sent to the finance company and they will typically respond with their decision in around 10 seconds. Some applications may take longer to process. If for any reason they can't give you an instant decision you will be notified on screen as part of the application process and also by e-mail, with a follow up e-mail as soon as a decision is confirmed.

Do I need to pay a deposit?

Yes. If your credit application is accepted, you will be required to pay a deposit online, using a credit or debit card. The amount of the deposit is shown in the credit summary (displayed on the top left hand side of the screen throughout the credit application form) and on the credit agreement itself.

What kind of packaging do you use to protect my watch in transit?

For maximum protection, they use their own custom-cut cardboard boxes which snugly fit the boxes of all watch brands which they sell, filled with air bags or polystyrene. Also, they appreciate that the purchase of a watch is often intended as a gift, therefore all of their packaging is completely unbranded with no mention of WatchShop on it.