Details 06/03/2024
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Editors' Pick 5
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Details 10/20/2024
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Details 04/30/2024
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We Love Lenses Frequently Asked Questions
What countries does vrmust delivery?
They can deliver orders to most countries in the world. Goods are sent from their warehouse by courier, and delivered direct to your door (home or company address).
Can they ship to a APO address?
They strongly recommend that you provide a physical address to facilitate order delivery.
If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.
They are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.
What is PayPal?
Paypal offers a highly secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your confidential credit card numbers.
VRMUST staff will never ask you for your full credit card numbers or Paypal login details. For your own security, please do not give this information to anyone (including their staff) and do not click on links inside emails purporting to be from Paypal.
What if the product is broken?
If any product is faulty, you are protected under the VRMUST Warranty.
Assuming the product is still in warranty and was not physically damaged, you can return it to VRMUST and they will repair it.
All return cases are handled under their RMA policy: please consult customer support and do not send back any products without obtaining an assigned RMA case number from them.
- Under the wholesale terms and conditions, customers must pay the cost of shipping to return authorized RMA products back to VRMUST. In the case of sending back repaired or replacement items, VRMUST pays the return shipping cost back to you
How long will it take for refund, exchange and repair?
Refund:
For Paypal Account: 2-3 business days.
For Credit card Account: 10-14 business days.
*The exact length of time is dependent on your card issuing bank.
Exchange:
In stock items :3-5 business days.
Out of stock items :7-15 business days.
Repair:
7-14 business days.