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Is my prescription Wiley X covered under warranty if filled by my local optican?
Wiley X prescription warranties must be handled through the local retailer or dispensing optician from the original place of purchase.
Wiley X prescription lenses and frames are warranted for 1-year as long as Wiley X or an “authorized” WX lab dispensed the original prescription.
Warranty is VOID on prescriptions filled by any “non-authorized” lab.
Which Wiley X models meet the ANSI Z871-2010 safety and are osha approved?
They take great pride in the fact that ALL of their Wiley X performance eyewear (except Youth Force™, which meets ASTM F803) meets the American National Standards Institute requirement (ANSI Z87.1) for High Mass Impact/High Velocity and Optical standards, and is approved by the Occupational Safety and Health Administration (OSHA).
Furthermore, as a global company, nearly all Wiley X models are certified to the European Standard for safety, EN 166.
What is the shipping policy?
They offer Free UPS Ground shipping in the U.S. on orders over $50.
Orders received by 12:00 pm Pacific Standard Time, Monday – Friday will be shipped the same day.
Orders received after 12:00 pm Pacific Standard Time will be shipped the following business day.
Can I return the damaged items?
They want you to be completely satisfied with your purchase. If for any reason you are not happy with your wileyx.com purchase, please contact their customer care team at (800) 776-7842 within 60 days so they can make it right.
Once they receive your product, they will provide you with full credit within 10–15 business days.
They are proud to say that they strive to provide the most premium products and stand behind them.
If you experience an issue with your product that is not considered normal wear and tear, Wiley X will warranty your item by repairing or replacing the product at no charge. Wiley X has the sole discretion to determine what is considered a manufacturing defect.