Shoe Sensation Frequently Asked Questions
What is their shipping policy?
Within 4-7 working days, but due to the carrier's delay, some orders may arrive later than expected. They apologize for the inconvenience and thank you for your patience.
Free shipping of $49.95 or more for all product orders (during non promotional periods).
The following freight will be charged for the total order amount of goods below $49.95 ( without promotion):
Note: working days are from Monday to Friday, excluding federal holidays in the United States. Signature is required at the time of delivery for priority shipment.
The surcharge of $10.00 per order applies to all orders destined for Alaska and Hawaii.
Orders destined for Alaska or Hawaii may require an additional 3-5 working days for ground delivery.
- Please note that standard transportation may take 21 days for delivery.
What is their return policy?
You can return goods purchased online from www.shoesementation. Com to any of their stores. Or click here to generate a free return shipping label.
Goods purchased at shoe sensation retail stores may not be returned to their shoe stores. Com back to the center.
The returned goods must be received within 30 days after receipt and in a new and undamaged state.
Print your prepaid return label here.
Attach the packing list and return order to the package.
a. If possible, please pack the items firmly in the original product packaging. If you no longer have the original shipping materials, please cover the outside of the shoebox with paper or plastic.
b. All products must be returned within 30 days after receipt and kept in a new and undamaged state to ensure a full refund.
c. Before sending the return, please remove all additional labels on the outside of the package or mark it with any address or barcode. Please do not put the shipping label directly on the shoebox.
Exchange requests mailed to the return center must be for the same item of different sizes or widths.
If you want to monitor the delivery of returns, please keep your return tracking number.
The letter of credit with the original payment method will be opened within 7 days after receiving the returned package.
- Goods purchased at shoe sensation retail stores may not be returned to their shoe stores. Com back to the center.
