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Details 05/06/2024
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Details 05/10/2024
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Ace Karaoke Frequently Asked Questions
What is the warranty on your machines?
Most machines come with a 1 year manufacturer’s warranty. Please check the paperwork or warranty card that is included with your purchase to get full details about the warranty of your item. Please give us a call or message them at their Support Center if you would like details prior to purchasing.
What are the shipping cut off times?
- Shipping days are Monday thru Friday.
- For Next day Air, 2nd Day Air, 3 Day Select, orders should be placed before 12:00 Noon PST or 3:00 P.M. EST for same day shipping, or it will not be guaranteed to go out the same day.
- UPS Ground will usually go out the same day; however, it is not guaranteed.
- They DO NOT ship on Weekends (Saturday, and Sunday) or Holidays.
What is MP3G?
MP3G is the newest format for karaoke music. There are 2 files stored on the disc, an MP3 file and a Graphics file. An MP3 is a compressed audio file. The graphics file is what you see on the screen. This format has the advantage of having a lot more songs on one disc compared to a CDG since MP3 files are a lot smaller than CDG files. This format will only play on MP3G players.
I am looking for a CD. What should I buy?
If you must use a CD player, only CDG formatted discs will work. You will be able to play CDG discs in your normal CD player but will have no way to display lyrics on a screen. Leads vocals will also not be able to be switched on or off if you use a multiplex disc.
What is the music quality of the discs?
Karaoke music usually does not sound exactly like the official versions of the song because they are all recreated by karaoke music manufacturers. Sound, accuracy and quality all vary from one manufacturer to the other.
What is my tracking number?
To find your tracking number click on Track Your Order, located on the top right of our homepage. Please give them a call at 1-888-893-7464 If you are still unable to locate your tracking number.