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What are the exceptions for returns?
Lack of Color and Gigi Pip Hats - Due to the high demand and shipping costs related to their hat collections, any hats purchased are returnable for store credit only.
Please note a return ship fee of $7.95 will be deducted from your store credit refund on hats.
ANY full priced products, not from an excluded brand, using any promotion code with discounts over 10% are returnable for store credit only.
Presale items are non-refundable, you may request store credit if alternative to the item is needed.
How to make an international return?
At this time they cannot provide a shipping label for international returns, so they have waived the $7.95 handling fee!
Please include your order number inside of the package along with your email address.
Please note that Bohemian Mama will not be responsible for goods lost in shipment. You can mail your shipment with tracking to: Bohemian Mama Returns, 741 Asbury Avenue, Ocean City, NJ, 08226.
What if I received the damaged or wrong items?
If you receive a damaged item or wrong item you must notify them with 24 hours of delivery at [email protected].
Please provide them with your order number and photos of any damage so they can help you.
Please note, if your package was damaged in transit and you had route insurance on your order you can file a claim directly on their website.
Who is responsible for the lost or stolen package during shipment?
They offer shipping insurance through Route insurance at check-out for potential shipping issues.
Route shipping insurance will cover lost, stolen or damaged packages.
If you choose not to use Route shipping insurance, Bohemian Mama is not responsible for lost or stolen packages.
The customer assumes all responsibility for any loss, or damage of these items.
Once the order is passed along to the mail carrier, the shipment becomes the customer's and carrier’s responsibility.
Route insurance claims are easily filed using this link.
How long does to process my return and give my refund?
Upon receipt, your refund will be processed to your original payment method and can take 7-10 business days to post depending on the speed of your bank or payment method.
Your refund will only reflect the amount you paid after any promotions or discounts. Shipping fees will not be refunded.