48% Off Cap Wholesalers Coupon | Apr 2024

How long does it take to ship my order?

• Most orders are delivered within 5 to 6 business days after being placed if shipped within the US. They will notify you within 24 to 48 business hours if the item(s) you ordered are out of stock.

• Need your order FAST? Most orders placed before 12:00 p.m. (EST) are shipped on the same day.

• Please note they are not open on the weekends. If your order is placed on a Friday, after their cutoff time (1:00pm Eastern Standard Time) or on Saturday or Sunday, your order will not be printed until Monday morning.

What is the shipping policy for international orders?

• This will require a custom freight quote. You will be notified via email to approve the shipping cost. 

• They are not responsible for delayed orders held by customs in the buyer's country. Most international orders take approximately 7 to 12 days to arrive. 

• They are not responsible for paying custom and duty fees charged by the buyer's country.

• They ship UPS to Canada and use their broker unless otherwise specified by the customer BEFORE AN ORDER SHIPS. After an order ships, they cannot change who the broker will be.

How to deal with problem orders?

• On occasion, due to the amount of orders that are shipped daily, errors may occur. If there is an error with your order, please notify them immediately. Claims must be made within 15 days from receipt.

• If you are shipped more merchandise than what you ordered or merchandise that was not ordered by you, it's your responsibility to notify them at 877-984-2277 to let them know within 24 hours of receipt of goods. You must return any items that were shipped but not ordered by you or that you were not billed for.

• If you have altered the caps in anyway, you cannot file a claim for those caps.

Can I cancel my order after placing it?

• Yes. Cancellations are subject to a 20% restocking fee.

• Order cancellation can only be made before shipment.

• Once shipment occurs, the return policy is in effect.

• Custom screen printed and custom embroidered caps: Once an order is placed with a customized logo and then it is cancelled, it is subject to a 20% restock fee, digitizing, set-up and freight charges that apply. If an order is placed and the sample does not get approved within 14 days, the order is nonreturnable. Custom embroidered caps are not returnable.

How to track my order?

• Please note that due to the amount of orders that are received daily, they do not automatically send tracking information, but they are happy to supply it when requested. 

• You may request tracking for your order by calling them at (877) 984-2277 or you may send an email.