50% Off Goulet Pens Promo Code | Apr 2024

How much is my shipping?

• They ship all of their packages through USPS based on order weight or FedEx flat rates. Simply add the items you want into your cart to view the options, which vary based on location. All of their shipping methods include tracking.

• They offer FREE standard shipping on any order over $85. The $85 refers to the subtotal after any applied discounts and before sales tax. The purchase of gift cards do not count towards this minimum order total.

• They also offer FREE standard shipping for all orders to APO/FPO addresses.

• They cannot ship FedEx orders to a PO box address or to U.S. territories such as Puerto Rico.

• Standard shipping: Flat rates of $4.25 for orders under 8oz, $5.50 for 8-16oz and $7.95 for orders over 1lb. FREE for orders over $85.

• FedEx 2 Day: A flat rate of $15. FREE for orders over $1000 within the US.

• FedEx Standard Overnight: A flat rate of $34.

When will my order ship?

• If you select FedEx 2 Day or FedEx Standard Overnight and place your order by 10am Eastern Time (Monday-Friday), we'll ship it that same business day. Please note that they do not offer Saturday or Sunday delivery for FedEx orders.

• For standard shipping, they aim to pack and ship out your order within 1-2 business days.

• They ship five days a week, Monday through Friday. Sometimes their mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.

• You will receive a shipment confirmation with tracking information via email when your order has shipped. You can also sign in and click the "My Account" link at the top of their site to track the status of your order.

How does the return process work for a defective item?

• Once they have determined the item is defective, they will instruct you to submit a return request. For customers located in the United States, they will then email you a shipping label to print out and use to mail the item back to them.

• Customers located outside of the U.S. are responsible for their own return shipping. International defective returns will be reimbursed up to the original amount paid for in shipping once your return arrives back to them. No customs fees will be refunded.

• Once the return arrives at their office, they inspect the item and evaluate the pen for potential defects within 5 business days. Depending on the resolution you have requested, they can refund you, replace it for you, or offer you a gift card to GouletPens.com Your Customer Care agent will go over those details with you for your specific circumstance.

• If you have requested a replacement for a defective item, they will set up your replacement order for the original item pending product availability. They are unable to make item substitutions.