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Expiry Date: 12/31/2024
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What are the conditions for returns?
Items must be in new/unused condition and in their original packaging in order to be returned items which are custom/made to order cannot be returned.
Returns on clearance items and items marked as “non-returnable” will not be accepted.
Are there order cancellation fees?
Yes. Customers may “Cancel” their orders up to 10 business days after the order was placed without any penalty.
However, cancellation requests after 10 business days from the ordering date (that have not been shipped) will be subject to a 20% cancellation fee.
This 20% fee will be calculated on the order total (minus) any shipping fee and or taxes charged up front.
Customers will receive a refund for 80% less the 20% cancellation fee.
What if I received the damaged item?
All damage claims must be reported at the time of delivery. In order to quickly resolve any challenges, please photograph and note each issue on the bill of lading at the time of delivery.
All missing parts and/or damaged parts will be replaced and expedited.
For assistance you may contact customer support via telephone at 800-804-1578, via text at 424-274-7995 or via email at [email protected].
What is the tailgate delivery policy?
Larger and heavier furniture items, including large desks, tables and filing cabinets, will need to be shipped by a freight carrier using a large semi-trailer truck.
In these instances, the driver will pull up to your loading dock and bring the furniture to the back of the truck.
If no loading dock is available, a lift gate will be provided to lower the shipment from the truck.
Customers are responsible for bringing the product into your location.
How much does delivery cost?
Shipping costs vary with many different promotions and products ordered.
Orders that offer free shipping promotions are only valid for the first attempted delivery in the United States.
All other delivery definitions resulting in various additional costs will be the sole responsibility of the customer.
Delivery rate is generally 17-25% of the commodity price; However, this may change depending on product weight and source of shipment.
The free shipping promotion does not apply to orders being shipped to Alaska, Hawaii, Puerto Rico and all international destinations.
Additional freight charges will be assessed by Versa products and will contact the customer for prior approval and payment of these additional freight charges.