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Jones New York (42)
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Expiry Date: 05/16/2024
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Expiry Date: 09/15/2024
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Expiry Date: 07/02/2024
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Expiry Date: 09/14/2024
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Expiry Date: 11/28/2024
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Expiry Date: 07/21/2024
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Expiry Date: 10/24/2024
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Jones New York Frequently Asked Questions
What is the status of my order?
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. Deliveries do not require a signature at the time of delivery and will be left at the location if no one is present. Please note Jones New York will not be responsible for delivery delays due to unforeseen circumstances beyond their control, such as delays due to carrier related issues, severe weather, natural disasters or strikes.
How do I enter a promo code?
Offers are valid on specific categories listed in the email as well as the fine print. Promotional codes cannot be combined with other offers or promotions. Offers are not valid at retail stores, boutiques, or other online retailers. To redeem discounts, promo code must be entered at online checkout. Taxes and shipping are excluded from discount. No adjustments to prior purchases. Not valid for cash.
What if my package is lost or stolen?
If you're unable to locate your order, please check with neighbors and alternate delivery locations, i.e. back porch. Next, verify the ship-to address on your order. To initiate a lost package investigation, please contact their customer service department at 1-855-562-1835. Please allow 7 - 14 business days for the UPS investigation and for Jones New York to contact you for next steps.
How long will it take to get my order?
Most orders deliver within 5-10 business days with 99% of orders delivering within 5 days, excluding weekends and federal holidays. Their business days are Monday thru Friday, excluding federal holidays within the United States. Please allow additional processing time for orders placed during sale promotions and on or around federal and U.S. holidays. They try to send out your order confirmation email within moments of you placing an order. If you do not receive an order confirmation email within 12 hours of placing your order, please check your spam to make sure it has not ended up there. If you are still unable to locate your order confirmation, please contact their customer service team to retrieve the order information and ensure an order has been placed.