Details
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Do you offer international shipments?
US Only Brands - Per their vendor obligations, there are some brands that cannot be shipped outside of the United States. There is a comprehensive list of brands that cannot ship outside of the United States.
Customs, Duties and Import Fees - Mountain Steals is not responsible for customs delays or any duties, tariffs, Value-Added Tax (VAT) or other fees which may be incurred with your purchase.
If you refuse a package after it has shipped and cleared by customs, they will deduct all fees associated with the package return from your refund.
How to make a return?
To mail the product(s) back to them, to click the link to create a prepaid FedEx Ground return label.
This offer is available to U.S. customers only, with restrictions to some Alaska residents due to the address location being outside of the FedEx service area, and a $7.95 shipping cost will be deducted from your refund.
Make sure any existing labels are covered and take to your package to a local FedEx drop off location.
Shipping and processing your return will take 10-15 days. Once processed, they will send you a Return Confirmation Email.
Your credit card company may take another 2-5 business days to process. It will take anywhere from 12-22 days from the time you ship your return until it shows on your credit card. Offer available to ship within the contiguous U.S. only and on products that do not require freight shipping.
How to make an exchange?
They do not guarantee that the product you want will be in stock by the time they receive your exchange request. To ensure that you get the new product faster and while it's still in stock, create a new order at MountainSteals.com, or CHAT and they will help facilitate.
Then, send the original product(s) back to them for a refund. Keep in mind that you will be charged for both items until the original is returned to us in sellable condition.
You can also send back the original product along with a request for a different product. Just leave a note with all the necessary information (item name, color, and size) in the package so they can get you what you actually need.
They will process the exchange in 1-3 business days once they receive the original product and exchange request.
If the item you are requesting as an exchange is no longer available, they will contact you immediately.
As a reminder, food items, as well as load-bearing climbing equipment, like harnesses or carabiners, are final sale and cannot be returned or exchanged.