10% Off Private White V.C. Promotional Code | Apr 2024

How long can I get my products at Private White V.C.?

All their mainland UK parcels are sent via DPD's next working day service. DPD will update you on a delivery window by text and email. All EU parcels are sent via DHL’s Express Worldwide service. Please allow 2 working days. For Row shipping, all Rest of World parcels are sent via DHL's Express Worldwide service. Please allow 3-5 working days.

What should I do if I receive incorrect or faulty items?

• They apologize if the goods you received are incorrect, or if you think your goods have been delivered incorrectly. In this case, you should provide the customer service department with this information: your purchase certificate/order number, a short description of the problem and a supporting image.

• Then, their customer service team will contact them and make suggestions for the next step. Their quality control experts conduct a thorough inspection of all returned defective items to determine whether the items are defective or worn properly. They may provide you with maintenance services, but please note that maintenance is not guaranteed.

• In rare cases, if your product fails due to design errors, they may replace your product. Replacement depends on availability, and they ask you to state that you want to use this option when requesting return.

Can I make a return at Private White V.C.?

• They are working together to improve the product details, photos and attached size information to ensure that customers will not be disappointed with the fit and size of their clothes. However, if you want to return the goods for any reason, you can return the goods within 14 days after receiving the relevant items. Please be sure to include your tax return and all relevant information to help them process the tax return.

• If the return is not within the 14 day return period, they can provide you with a transaction or a store credit that can be used for future orders.

• Please note that if you return the package through your own express company, the postage of the returned goods is your responsibility. They strongly recommend that you require a postage certificate to prevent the package from being lost on the way back.

How much refunds can I get at Private White V.C.?

• They now offer duty paid and CIF prices outside the EU. They will calculate these fees at the time of checkout. If you like, you can prepay these fees at the time of checkout. If you choose not to pay these taxes, etc., you may be required to pay these taxes after your order arrives in the country of delivery. Import duties and taxes vary from country to country, depending on the value of your order. 

• If an item is returned to them for a refund, you can apply for a refund, sales, customs and duties by contacting your local authority.