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Vineyard Vines (22)
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Vineyard Vines Frequently Asked Questions
Can I ship to an address that is different from my billing address?
Absolutely! When you set up your vineyard vines account, you’re able to enter separate shipping addresses and save addresses that you may want to ship to in the future.
How do I return or exchange my order? (U. S. Only)
To return or exchange your product(s), follow the steps outlined here.
To exchange your product, give them a call at 800-892-4982 and Vineyard Vines will do the best to get your new products out to you quickly!
Most locations accept returns of online orders (with the exception of Mashpee, MA, Birmingham, AL, Memphis and Nashville, TN, and any outlet locations).
How can I track my order?
Once an order has shipped, you will receive an email with tracking information. This email might wind up in your "Spam" email folder, so be sure to add vineyard vines to your "safe" list.
How long will my return/exchange take to be processed?
Vineyard Vines ask for up to 60 business days to process returns and exchanges from when they're received at the warehouse. Should you need to expedite your exchange, Vineyard Vines recommend that you purchase your new items from the website and then send the unwanted or incorrect items back to them for a refund using a prepaid return label generated here.How do I get the student discount at a vineyard vines store?
Show one of the crew members your student ID when you’re checking out, and he or she will apply your discount!