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When will I be refunded?
Once your return is received and inspected, they will send you an email to notify you that they have received your returned item.
They will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
What orders qualify for free shipping?
All orders over $35 that are being shipped to an address within the continental US (excluding Alaska and Hawaii) will qualify for free shipping. International orders will not qualify for free shipping.
How do you handle shipping in a plastic-free way?
They package all oftheir products with plastic-free, 100% biodegradable shipping materials. From water-activated paper tape, compostable shipping labels, and post-consumer boxes to recycled padded mailers, every part of your FTO package is compostable reusable, or recyclable.
How long till my order's delivered?
They can't wait for you to get you your plastic-free goodies! Orders should arrive within 3-10 business days. Sometimes, during peak season or special sales and promotions, the processing and shipping times may vary. Their team works hard to get your order out the door as soon as possible!
What if my tracking update shows "Delivered," but I haven't received my package?
They're so sorry to hear your package may be lost/stolen! Below are some steps to take and things to consider...Wait another day – USPS delivery trucks are equipped with a GPS tracking shipping that may accidentally mark a package as being delivered, when it has not yet been.
This isn’t completely uncommon. If your package has showed as being delivered, but you have yet to receive it, give it another business day after that update and there’s a good chance it will reach you then.Look around – If you don’t see it in front of your door, check your back door, side of the house, under bushes & trees, apartment lobby or mailroom, and with neighbors that may have received it by accident.
Packages that aren’t at their usual delivery spot can sometimes show up in unusual places.Contact your local USPS – If you’ve waited an extra day for your delivery and searched every logical place it might be but to no avail, now is a good time to reach out to your local post office for more guidance.
Do you offer exchanges?
If an item is defective or damaged (a very unusual situation), they're happy to exchange it for the same item.