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Jayride Frequently Asked Questions
If I cancel the order, may I get the whole refund?
You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time.
You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time.
How to change my booking order?
You can change the reservation details at any time within 48 hours before the departure time of pick-up. In order to make changes, you must notify your shipping provider of any changes to your booking details as soon as possible.
Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.
- Unless at the discretion of the transportation supplier, it is usually impossible to change your reservation 48 hours or less before your pick-up departure time.
How to make a booking?
After selecting the transportation company, follow the online booking steps to make a reservation. It is your responsibility to ensure that all details entered at the time of booking are accurate. If you do not provide correct travel information, they and the transportation company are not responsible. For more information, see cancellations, refunds, and changes below.
Corrections made after confirmation of your reservation will be considered as changes or cancellations of your reservation. For more details, see cancellations, refunds, and changes below.
By entering your payment details when prompted and clicking ‘confirm payment’, you are entering into an agreement with the Transport Provider–not with them. Please note that, as you are contracting directly with the Transport Provider, you may also be bound by terms and conditions of the Transport Company, which you can request from your Transport Company directly.
Once the reservation confirmation voucher is generated, your reservation will be confirmed. It will include your jayride reservation ID and other details of your reservation. A copy of your reservation confirmation voucher will be sent to the email address provided at the time of your reservation. You may need to show your reservation voucher to the driver before boarding. Therefore, they recommend that you print the voucher.
Once your reservation is confirmed, the transportation company you choose will contact you to arrange your pick-up departure time and meeting place. The transportation company may contact you a few hours before you pick up the car and leave. In order to avoid last-minute difficulties, we suggest you contact your transportation company directly before traveling to confirm the departure time and assembly point of the car.